1.  This isn’t a tech transformation — it’s a people one

Joanne made it clear: what’s happening at New York Life isn’t about implementing AI tools for the sake of innovation. It’s about people.

“This is about roles. This is about skills. This is about the work. This is about engagement. This is about culture. We are at the heart of it.”

HR is driving the transformation because the real challenge isn’t access to tech — it’s helping employees rethink how they work. Joanne’s team started with mindset shifts before tools, launching a 90-day “Ignite AI” sprint to build excitement and change behaviors.

2. New York Life gave 12,000 employees access to AI — here’s how they made it work

Every employee at New York Life now has access to CoPilot and OpenAI — and it didn’t happen by accident. From AI mindset workshops with NYU’s Connor Grennan to popcorn-fueled watch parties, the rollout was equal parts training and culture.

“We’re not joking — we gave out Ignite AI stickers and swag. We had AI champions across the org. And the feedback has been amazing.”

More than just access, they focused on creating momentum. Leaders were expected to run town halls. Teams shared use cases. And the internal excitement did the rest.

3. Career Hub is helping employees see paths they never imagined

Joanne’s team built an internal marketplace powered by Eightfold AI — and the results have been game-changing. Employees create a profile, see personalized growth paths, and get matched with short-term gigs to build new skills.

“People with skills like you also took these career paths. These are the skills you have, and here’s what you need to get there.”

With successful pilots across HR, finance, and tech, Career Hub is giving employees visibility and control — and surfacing hidden talent across the org.

4. Gigs are changing how New York Life taps internal talent

Short-term project-based work is a new concept at New York Life — but it’s catching on fast. One finance leader posted a gig for a time-sensitive initiative and was blown away by the results.

“These employees nailed it. They expanded their network, showcased skills no one knew they had, and felt like part of a win.”

It’s not just about project delivery — it’s about discovering talent that would’ve gone unnoticed in a traditional org structure.

5. AI coaching could be the next big unlock for manager development

Next up for New York Life? AI-powered coaching. Instead of role-playing in awkward workshops, leaders will get tailored coaching experiences that build real skills.

“One of the biggest challenges is practicing feedback in a meaningful way. With an AI coach, it’s easier to engage, rehearse, and improve — without the pressure.”

It’s early days, but if successful, this could reshape how managers are trained across the org.

6. If your execs aren’t bought in on AI yet, lead with people — not tech

Joanne’s advice for HR leaders struggling to gain traction on AI? Stop framing it as a tech initiative. Start painting the picture of what’s possible for your people.

“This is a people decision using a tech tool. Don’t be afraid to be first chair in making that argument. Help your CEO see what’s possible.”

The message landed. HR doesn’t just support the transformation — they lead it.

Thanks for reading. See you next time!

P.S. If you like MPL, help us grow the show by giving us a 5 star rating on Apple or Spotify.