Ep 306 – Nir Leibovich (Product Executive, Intuit QuickBooks Workforce)

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1. People strategy is business strategy

One of the biggest challenges Nir sees is that HR is often forced into an administrative role instead of a strategic one. In smaller organizations especially, HR teams are overwhelmed by compliance, paperwork, and day-to-day operations, leaving little time to focus on the employee experience.

The problem is that people decisions don't happen in a vacuum. To help employees grow, perform, and succeed, HR needs a deep understanding of what the business is trying to accomplish and how individual roles contribute to those outcomes.

When HR is disconnected from business strategy, feedback becomes generic, development conversations lose context, and employees struggle to see how their work fits into the bigger picture.

The best HR leaders don't just advocate for employees. They understand the goals, pressures, and realities of the business and help connect those realities back to the employee experience.

2. HR and finance should be co-designing business outcomes

A theme that came up repeatedly throughout the conversation was the relationship between HR and finance.

Too often, finance looks at people primarily as labor costs while HR focuses on employee experience. Both perspectives matter, but neither tells the whole story on its own.

Nir argues that the most effective organizations bring these groups together around shared business outcomes. Instead of debating whose numbers are correct or operating from separate dashboards, they align on common goals and jointly own the metrics that matter.

Some examples include:

  • Revenue per employee
  • Labor cost as a percentage of revenue
  • Retention
  • Productivity
  • Workforce planning
"Are they co-owning the outcome?"

The strongest partnerships aren't built around reporting structures or software integrations. They're built around a shared understanding of what success looks like and a commitment to solving for it together.

3. Start with shared metrics before you start with technology

Many organizations assume their problems stem from outdated tools.

Nir's perspective is that technology alone doesn't solve alignment issues. Before implementing new systems, leaders should ask a simpler question:

Are we actually measuring success the same way?

If HR, finance, operations, and leadership aren't aligned on business objectives, adding another platform simply creates a faster way to stay disconnected.

His recommendation is to return to first principles:

  • What are we trying to accomplish as a business?
  • Which metrics matter most?
  • Who owns those outcomes?
  • How often are we reviewing them together?
"Everything is kind of rooted back in there."

Technology becomes powerful once teams have clarity around shared goals. Without that foundation, even the best systems struggle to create meaningful impact.

4. The future of AI isn't automation — it's better people decisions

Most conversations about AI in HR focus on efficiency. Nir is excited about something much bigger.

When employee data, performance data, project outcomes, recruiting information, and business metrics all live together, organizations can begin using AI to make smarter talent decisions.

Imagine being able to identify:

  • Which projects help employees thrive
  • Which skills predict success in specific roles
  • What development opportunities someone should pursue next
  • Which career paths are most likely to lead to long-term growth
"Based on an enormous amount of insight that we have, I actually think you might love this next project."

Instead of using AI solely to eliminate administrative work, organizations can use it to create more personalized and informed employee experiences.

That's where the real opportunity begins.

5. Trust will determine whether AI succeeds in HR

While the technology is advancing quickly, adoption depends on one thing: trust.

Managers need confidence that recommendations are grounded in real data. Employees need confidence that decisions are being made fairly. HR leaders need confidence that sensitive information is protected appropriately.

Nir believes successful AI products will make it easy to understand where recommendations come from.

"They don't want to just hear your narrative about it. They want to be one click away from the actual data."

Transparency matters.

The organizations that win won't be the ones that deploy the most AI. They'll be the ones that create systems employees and managers trust enough to actually use.

6. The ultimate goal is to spend less time on administration and more time on people

For all the discussion about systems, integrations, dashboards, and AI, Nir kept coming back to a simple idea:

Technology should create more space for human connection.

The reason he started building HR technology in the first place was watching HR leaders become consumed by paperwork when they wanted to be helping people. The promise of better systems isn't simply efficiency.

It's giving leaders the capacity to coach, develop, support, and invest in employees.

"If it does that well, it'll remove most of the administration that you have to think about and you can focus your time on people."

That's ultimately the outcome every HR leader should be chasing.

More time spent helping people do their best work.

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